Media Content Guru Terms and Conditions
Payments will be made by bank transfer, with details to be provided by Zoe Nauman “Media Content Guru” to Zoe Nauman “Media Content Guru”.
Zoe Nauman “Media Content Guru” assumes “the client” has permission from the rightful owner to use any images or design elements that are provided by “the client” for inclusion in the work it creates on behalf of “the client” and will hold harmless, protect, and defend Zoe Nauman “Media Content Guru” from any claim or suit arising from the use of such elements.
In the event that communications, materials, deliverables or other necessary items are not provided to Zoe Nauman “Media Content Guru” within seven business days of an agreed deadline, the project will be placed on hold.
If the project / offer option is for the duration of anything less than 24 hours work, the service must be optioned for a specific date and finalized within seven days of purchase. After seven days, Zoe Nauman “Media Content Guru” assumes the project is no longer being optioned. No refund will be granted for services that are purchased through the website of less than seven days duration, if not optioned in seven days, unless in unforeseen circumstances outlined by the client and terms agreed between both parties.
Zoe Nauman “Media Content Guru” and “the client” will agree upon a restart date for the project or engagement if necessary if more than seven days after purchase . A project restart fee of {$500USD} will be charged if the Pause Clause is enabled and the fee must be paid in full prior to the project’s restart.
A Pause Clause is instigated if any edits on work on the first draft of material are not returned by “the client” seven days after being sent.
The project cannot begin until the deposit is received. If “the client” delays the project start date, we will make every effort to reschedule the project to begin on the preferred date of “the client” however, we cannot guarantee rescheduling on that preferred date.
Zoe Nauman “Media Content Guru” will produce a maximum of two (2) variations of copy for agreed-upon deliverables.
One (1) round of light edits is included in this project. Where possible or necessary, more than one copy option may be presented for the review and consideration of “the client.”
If any service that is over 24 hours in duration is not optioned within three months of payment, Zoe Nauman “Media Content Guru” reserves the right to keep all paid money provided and withhold service completely.
The client also forfeits the right to use any work to date if not completed within three months of Agreement of Service unless otherwise informed and agreed with Zoe Nauman “Media Content Guru”.
If “the client” wants work completed in less than a four-week timeframe on additional material, a 25% rush rate is applicable.
A 4% surcharge is applicable to all payments made by credit card.
If any invoice is not paid when due, this could result in suspension or termination of the project. If “the client” fails to pay for the Services when due, the Business reserves the right to treat such failure as a breach of this Contract.
Any legal fees associated with such will be “the client’s” responsibility.
Media Content Guru enforces a strict non-payment clause. If payment is 7 days late from the due date as laid out in the Agreement, a 20% surcharge is implemented. If it is 14 days late, a 30% surcharge is implemented.
If it is 21 days late, a 50% surcharge is implemented. If payment is 4 weeks late, it may be deemed necessary to enforce legal proceedings to obtain the outstanding payment.
Zoe Nauman “Media Content Guru” retains the right to display all content elements and A/B or MVT tests as examples of its work online and as content features in other projects, including but not limited to conference presentations, webinars, and free or paid products.
Unless expressly agreed, Zoe Nauman “Media Content Guru” agrees not to disclose information of a private nature, including the following data about “the client” traffic volume, conversion rates, average order value.
“The client” allows Zoe Nauman “Media Content Guru” to disclose at least the following for the purposes of at least one case study: the process of working with “the client”; information about the visitors, customers, and prospects of “the client” the voice of customer data gathered during this project; the process of turning raw data into testable copy for use on the “the client” home page and/or pricing page; the process of setting up the test, including the platform used and the dates in which the test run; and the test results, including goals, conversion lift, confidence reached and next steps.
At no time will business-sensitive data be shared in any case study presented by Zoe Nauman “Media Content Guru”.
The work carried out by Media Content Guru is not subjective to satisfaction. If work has been carried out in good faith, and provided, it is still binding ‘the client’ pays for ‘the service’ whether they deem they are ‘satisfied’ in their subjective opinion or not.
This agreement becomes effective only when signed by agents of or “the client” and Zoe Nauman “Media Content Guru”. Regardless of the place of signing of this agreement, “the client” agrees that for purposes of venue, this contract was entered into in Los Angeles, CA and any dispute will be litigated or arbitrated in Los Angeles, CA.
The agreement contained in this contract constitutes the sole agreement between “the client” and Zoe Nauman “Media Content Guru” regarding all items included in this agreement.